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Please contact us at to report a found bag.Linked to PREMature – new TV drama is community funded and offers new vision… While the program is no longer active, we will retain ownership information and relay found bag information, if reported. The Global Recovery System (GRS) program was offered with select collections by Hartmann prior to 2013. If you would like to have your product evaluated for repair by one of our authorized repair centers, please Click here to review our Authorized Repair Center Process. Please note: Repair services and parts offered by anyone other than our Authorized Repair Centers are independent of Hartmann and are priced at their sole discretion. Please Click Here to view our available lock instructions.Ī number of our International and U.S. 4 digit material group number located on interior label.A team member will contact you by phone to obtain this information securely if necessary within 2 business days.įor faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our contact us page: Be sure NOT to include any credit card information via this page. Please be sure to complete your contact information via the Contact Us page. These include: Keys Padlocks for Softside Luggage ID Tags and Detachable Shoulder Straps. To move forward with this process please Click Here to create your repair request.Ĭertain replacement parts are available for purchase, along with a small shipping charge. You may choose to personally bring your product to a Company Store and the Store will be happy to ship this to the repair center for you at a a small fee:
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If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number. You may choose to ship or personally bring your product to the authorized repair center. When creating your repair ticket, your options of getting your product to the authorized repair center are below:
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If the product is not repairable and is covered under warranty, the same product will be sent directly to you if it is in stock.If the product is repairable and covered under warranty, the product will be repaired at Hartmann's expense and returned to you.The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: Please note any shipping costs to the repair center will be your responsibility. Your product will need to be evaluated by our Authorized Repair Center. Thank you for your patience and support.įor warranty repair evaluation, your receipt will be required. If not, then please contact us via the Contact Us form link below. The Service & Repairs page has been updated with additional information that might answer your question. Due to our COVID-19 procedures, we are taking email via our contact us form. The health and safety of our employees, customers, and community is our top priority.